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Rose Bouquet Collection   Vases - Containers   Bqt. with Vases Included   Graduations
Home > Policies and Procedures
Policies & Procedures  
 
Shipping Charges
Shipping charges are calculated based on the total dollar value of your order.

FromToShipping ChargeSaturday Surcharge
$0.00 $29.99 $15.99 $12.00
$30.00 $49.99 $17.99 $12.00
$50.00 $74.99 $19.99 $12.00
$75.00 $99.99 $27.99 $12.00
$100.00 $149.99 $29.99 $12.00
$150.00 $174.99 $42.99 $12.00
$175.00 $199.99 $47.99 $12.00
$200.00 $249.99 $62.99 $12.00
$250.00 $299.99 $67.99 $12.00
$300.00 $92.99 $12.00

Returns and Refunds
1. Fresh Flower Orders:
a. We do not require the returns on Fresh Flowers
b. Simply complete our product-refund survey and return by US mail
c. Contact us at Customer Service @ 1-800-726-2046

2. Vases and Enhancement Items:
a. Contact Customer Service for a return questionnaire
b. When asked for details, please be as complete as possible, this will help to expedite your claim
c. Repack the item in its original packing and utilize the original shipping carton to return the product.
d. Attached a return label and fill in your return address information including your order number
e. Return postage is guaranteed
f. If you need assistance with replacement or questions in general please contact Customer Service

We cannot refund your original shipping charges. Once we receive the retuned merchandise will be credited to your credit card less the original amount of shipping charges. However it is deemed that we sent you the wrong item in error, we will reship at our expense the replacement item.

Send your returns to:
Falcon Farms
2330 NW 82nd Avenue
Miami, FL 33152

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